Refund & Cancellation Policy

At Pagevala, we want you to be satisfied with your purchase. This Refund & Cancellation Policy explains when refunds are available, how to request one, and how we handle subscription cancellations.

1. Free Tier

The Free tier is free forever with no credit card required. There is nothing to refund or cancel. You can delete your account any time via /my or by emailing pagewala.in@gmail.com.

2. Pro Subscription (Monthly / Yearly)

2.1 How to Cancel

1. From the app — go to /my → Subscription → Cancel auto-renewal
2. By email — write to pagewala.in@gmail.com with "Cancel Pro" in the subject
3. By WhatsApp — contact our support line with your WhatsApp + PIN identifying details

2.2 What Happens When You Cancel

• Auto-renewal stops immediately — you will not be charged again
• Access to Pro features continues until the end of your current billing period
• Your pages do not expire — they revert to Free tier caps at the end of the period

2.3 Refund Eligibility for Pro

Pro subscriptions are eligible for a full refund under these circumstances:

• 7-day money-back guarantee on your first Pro subscription
• Technical issues that prevent access (verified by our team)
• Duplicate or erroneous charges
• Unauthorized transactions (fraud), subject to investigation

Pro is NOT eligible for refund for:

• Change of mind after the 7-day window
• Partial months / unused days within a billing period
• Dissatisfaction with AI-generated content (outputs are subjective)
• Account suspension due to Terms violations
• Cancellation requests made after auto-renewal for a new period

2.4 Prorated Refunds

We do not provide prorated refunds for unused portions of a monthly/yearly period, except in cases of service discontinuation by Pagevala.

3. Founding Member (Lifetime ₹999)

3.1 Founding Member Refund Eligibility

• Full refund within 7 days of the Founding Member purchase, if you have not used any Pro-only features
• After 7 days, Founding Member is non-refundable except in cases of duplicate charges, service discontinuation, or unauthorized transactions
• Founding Member status is forfeited without refund if your account is terminated for Terms violations

3.2 Founding Member Reservation (No Payment)

Reserving a Founding Member spot before payment is enabled is free. There is nothing to refund. You can cancel your reservation any time by emailing pagewala.in@gmail.com.

4. Refund Request Process

1. Email us at pagewala.in@gmail.com with subject "Refund Request"
2. Include WhatsApp number, transaction ID, date of purchase, amount paid, and reason
3. Attach any supporting screenshots or documentation

4.1 Review Timeline

• Acknowledgement — within 24 hours of your email
• Review and decision — within 3–5 working days
• Refund processing (if approved) — initiated within 2 working days
• Money credited — 5–10 working days depending on your bank

4.2 Refund Destination

Refunds are credited to the original payment method:

• UPI / Net Banking — typically 3–5 working days
• Credit / Debit Card — 5–10 working days
• Wallets (Paytm / PhonePe / Amazon Pay) — 3–7 working days

5. Chargebacks

If you are experiencing billing issues, please contact us first at pagewala.in@gmail.com before initiating a chargeback. Most disputes can be resolved amicably in a few days. Chargebacks without first attempting resolution may result in account suspension and a permanent ban.

6. Service Discontinuation

In the unlikely event Pagevala discontinues the Pro tier or ceases operations:

• Active Pro subscribers receive a prorated refund of any unused paid period
• Founding Members receive a refund proportional to the portion of "lifetime" not yet received
• At least 60 days' notice via email and in-app banner
• Data export provided before shutdown

7. Contact for Refund Queries